Delivery & Returns

Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

One of the Online Shop team will be in contact once your order has been placed with the manufacturer and a rough lead time as to when to expect your item. 

Domestic shipping rates and estimates
Shipping charges for your order will be calculated and displayed at checkout.

Christmas delivery
The last date for guaranteed Christmas delivery was December 12th. All orders placed after this date cannot be guaranteed for Christmas delivery.

In-store pickup
Available only on immediate request after placing an order. Please contact us with you order number.

International shipping
We do not offer international shipping unless specifically requested and approved by the Customer Services team. For more information on this, please contact (shopenquiries@grange.co.uk)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Grange Online Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at: shopenquiries@grange.co.uk with your name and order number, and we will look into it for you.

Shipping to P.O. boxes
We cannot deliver to P.O. boxes.

Refunds, returns, and exchanges
We do accept returns on our products available unless the product;
- Goods that are made to the consumers specification or are clearly personalised; and
- Goods which are liable to deteriorate or expire rapidly.

In the event that your order arrives damaged in any way, please email us as soon as possible at: shopenquiries@grange.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at: shopenquiries@grange.co.uk. 

Returns process
To return an item, please email customer service at shopenquiries@grange.co.uk to request a return and we will review your request in a timely manner. After receiving a authorisation that a return is possible due to the stated above, place the item securely in its original packaging with a note of order number. The Customer Service team will contact you as to which of our specialist locations you must return your item to.

Please make a note of your order number inside the package so we know who this has come from! Please be aware that this is reserved for exceptional circumstances as the Grange Online Shop does not offer a returns policy without due reason. 

Return of goods
Where the service includes the provision of goods, the Company reserves the right to impose a handling charge on goods returned for credit (which have been correctly supplied to order).

All ‘Special Orders’ correctly supplied and of satisfactory quality will not be accepted for credit. Goods supplied that are of satisfactory quality will not be accepted for credit more than 7 working days from the date of issue of an invoice.

Worn units will only be accepted in a clean and oil free condition.

All claims or queries pertaining to this invoice must be made within 7 working days of issue of an invoice quoting the invoice number.

In the event of cancellation, for any reason, the customer agrees to return any Goods to the Company’s premises.

The title in any goods/services shall pass when payment has been received by the Company (and all cheques/bankers drafts cleared) and not on delivery. Until such time as the property in the goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the goods and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party (including where the Customer is in administration/receivership). The Customer must store the goods separately from other goods until paid for.

Please Note:
- Sale items are FINAL SALE and cannot be returned

Questions
If you have any questions concerning our return policy, please contact us at: shopenquiries@grange.co.uk